Refund & breakage policy

Because every order is made fresh, we don't accept returns.

If your order arrives damaged, with more than 20% broken pieces, send a photo on WhatsApp within 24 hours of delivery and we'll ship a replacement free.

Wrong or missing items are replaced or refunded in full within 5–7 working days.

Refunds, where applicable, go back to the original payment method via Razorpay.

Questions? Email info@thedesipakwan.com or message us on WhatsApp.